Emotionally Intelligent Employees’ Work Outcomes: The Mediating Role of Organizational Commitment

The present study examines the effect of emotional intelligence on turnover intention and organizational indifference, noting mediating role commitment. current model is considered one first attempts in examining these variables tourism industry. structural equation modeling has been used to analyze sample consisting hotel department managers who have direct contact with customers. According research results, commitment decrease indifference managers. In addition, positively associated employees' Finally, it found that mediates indifference. Managers at hotels should high establish empathy perseverance avoid being indifferent. order do this, managers’ be increased perceive their job as own.How Cite:Uzunbacak, H. H., Erhan, T., & Ak akanat, T. (2022). Emotionally Intelligent Employees’ Work Outcomes: Mediating Role Organizational Commitment. Etikonomi, 21(1), 11-40. https://doi.org/10.15408/etk.v21i1.20541